Help & Support
Find quick answers below, or raise a ticket and our team will get back to you.
Frequently asked questions
Recharges
Operators sometimes take up to 30 minutes to apply a recharge. If it's been longer, raise a ticket below with the transaction ID — we'll check with the operator using the operator reference number on your receipt.
Failed recharges are refunded to your TRETTON EPICE wallet instantly and automatically. You can see the refund entry in your Wallet statement.
Pending means we're waiting for the operator to confirm. Open the transaction and tap "Check Status". Most pending transactions resolve within a few hours; if it fails, the amount is refunded to your wallet.
Unfortunately, once a recharge is processed by the operator it cannot be reversed. Please double-check the number on the Review & Pay screen before paying.
Bill Payments
Most billers update within a few minutes, but some can take up to 2–3 working days. Your receipt is valid proof of payment in the meantime.
Either your bill has already been paid, the bill hasn't been generated yet, or the consumer number is incorrect. Check the number printed on your latest paper bill.
Wallet & Cashback
Go to Wallet → enter an amount → Proceed to Add Money, and pay using UPI, debit/credit card or net banking.
You get 1% cashback on every successful recharge and bill payment. It's credited to your wallet instantly.
This usually resolves automatically within 24 hours. If not, raise a ticket under "Wallet / Add money" with the bank reference number and date.
Wallet balance can be used for all recharges and bill payments on TRETTON EPICE. It cannot be withdrawn to a bank account.
Account & Security
Tap "Forgot password?" on the sign-in page and enter your mobile number or email. We'll email a reset link to your registered email address (valid for 60 minutes). If you no longer have access to that email, raise a ticket under "Account & login".
Yes. All pages are served over encrypted connections, payments go through RBI-regulated payment gateways, and we never store your card details.
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Still need help?
Raise a ticket and we'll respond within 24 hours.