Refund & Cancellation Policy

Policies

We want every payment on TRETTON EPICE to go smoothly. If something goes wrong, here's how refunds work.

1. Failed Transactions

If an operator or biller declines your recharge or bill payment, the full amount is refunded instantly to your TRETTON EPICE wallet. You'll see a "Refund" entry in your wallet statement and the transaction status will show as Refunded.

2. Pending Transactions

Occasionally a transaction stays Pending while we wait for the operator's confirmation. Pending transactions are usually resolved within 24–48 hours:

  • If confirmed successful, the service is delivered and no refund applies.
  • If confirmed failed, the amount is refunded to your wallet automatically.

You can use "Check Status" on the transaction receipt at any time.

3. Successful Transactions

Recharges and bill payments that are successfully processed by the operator cannot be cancelled or refunded by TRETTON EPICE, including payments made to a wrong number entered by you. For disputes about the service itself, please contact the operator or biller directly.

4. Add Money Failures

If money was debited from your bank or card but not added to your wallet, it is normally reversed by your bank within 5–7 working days. If not, raise a ticket under "Wallet / Add money" with your bank reference number.

5. Cashback

Cashback earned on a transaction may be reversed if that transaction is later refunded or found to be fraudulent.

6. How to Raise a Refund Request

Go to Help & Support, choose "Refund status", select the transaction and describe the issue. We respond within 24 hours.

Contact

Questions about this policy? Write to helpdesk@tretton.in or visit Help & Support.
Tretton Epice Pvt. Ltd., Unit 2030, A Tower, 20th Floor, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh – 201301, India.