Privacy Policy

Policies

Your privacy matters to us. This policy explains what information TRETTON EPICE collects, how we use it, and the choices you have.

1. Information We Collect

Account details: name, mobile number, email address and password (stored securely hashed).
Transaction details: numbers you recharge, biller account numbers, amounts, and payment references.
Payment information: handled by our payment gateway partner. We do not store your card number, CVV or UPI PIN.
Technical data: IP address, browser type and session information used for security and fraud prevention.

2. How We Use Your Information

To process recharges, bill payments, refunds and cashback.
To provide customer support and respond to your tickets.
To detect and prevent fraud and comply with legal obligations.
To send transaction confirmations and important service updates.

3. Sharing

We share only the information needed to complete your payment with operators, billers, payment gateways and banks. We do not sell your personal data. We may disclose information where required by law or a government authority.

4. Data Security

We use encrypted connections (HTTPS), hashed passwords, access controls and regular reviews to protect your data. No system is completely secure, so please keep your password confidential.

5. Data Retention

We retain transaction records for as long as required by applicable laws and for resolving disputes. You may request closure of your account by contacting support.

6. Your Rights

You can view and update your name and email from your Profile page. To request access to, correction of or deletion of your data, contact us using the details below.

7. Cookies

We use essential cookies to keep you signed in and protect your session. We do not use cookies for third-party advertising.

Contact

Questions about this policy? Write to helpdesk@tretton.in or visit Help & Support.
Tretton Epice Pvt. Ltd., Unit 2030, A Tower, 20th Floor, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh – 201301, India.